Privacy Policy

1. Information We Collect

SMB IT Ltd (operating as PutterVR) collects information you provide directly to us, such as when you create an account, make a purchase, subscribe to our newsletter, or contact us for support.

Website and Store

The types of information we may collect through our website include:

  • Name and contact information (email address, postal address, phone number)
  • Payment information (credit card details processed securely through our payment processor)
  • Account credentials (username and password)
  • Communications with our support team

PutterVR Game on Meta Quest

When you use the PutterVR application on Meta Quest 2, Quest Pro, or Quest 3, we collect the following information:

  • Meta account information (user ID, Oculus ID, display name) when you sign in to access analytics features
  • Gameplay statistics including: putt distances, accuracy percentages, make/miss data, ball finish positions, club face angles, swing path data, entry speeds, and session timestamps
  • Drill performance data for Free Putt, Clock Drill, Ladder Drill, Starting Line, and Target Line modes

Note: The analytics features require an internet connection. You may use PutterVR offline, but gameplay statistics will not be recorded or synced to your analytics dashboard.

2. How We Use Your Information

Website and Store

We use the information we collect through our website to:

  • Process transactions and send related information
  • Provide, maintain, and improve our products and services
  • Send technical notices, updates, security alerts, and support messages
  • Respond to your comments, questions, and customer service requests
  • Detect, investigate, and prevent fraudulent transactions

PutterVR Game on Meta Quest

We use the gameplay data collected from the PutterVR application to:

  • Display your performance statistics in your personal Analytics Dashboard
  • Track your improvement over time with historical charts and trends
  • Provide detailed feedback on your putting technique (accuracy, consistency, face angle, etc.)
  • Enable distance-based filtering to analyze performance at different putt lengths
  • Generate leaderboards to compare your performance with other players (using your display name only)

Your gameplay data is used solely to enhance your experience within PutterVR and is not sold or shared with third parties for marketing purposes.

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

We may share your information in the following situations:

  • With service providers who perform services on our behalf
  • To comply with laws or respond to legal requests and legal process
  • To protect the rights and property of SMB IT Ltd, PutterVR, our users, and others
  • In connection with a business transaction (merger, acquisition, or sale of assets)

4. Data Security

We implement appropriate technical and organizational measures to maintain the security of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

Under UK data protection laws, including the UK GDPR and the Data Protection Act 2018, you have the right to:

  • Access and receive a copy of your personal data
  • Rectification of inaccurate or incomplete personal data
  • Erasure of your personal data ('right to be forgotten')
  • Restrict processing of your personal data
  • Data portability (receive your data in a structured, commonly used format)
  • Object to processing of your personal data
  • Not be subject to automated decision-making including profiling
  • Withdraw consent at any time where we rely on consent to process your personal data

To exercise any of these rights, please contact us using the details below. We will respond to your request within one month of receipt.

6. Legal Basis for Processing

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you
  • Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests
  • Where we need to comply with a legal obligation
  • Where you have given us consent to do so

7. International Transfers

Your personal data may be transferred to and processed in countries outside the UK. When we transfer your personal data outside the UK, we ensure appropriate safeguards are in place in accordance with UK data protection laws.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. We maintain a data retention policy that sets out the different periods we retain data.

9. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal data from children under 16. If we become aware that a child under 16 has provided us with personal data, we will take steps to delete such information.

10. Complaints

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact SMB IT Ltd at:

Email: hello@puttervr.com

SMB IT Ltd is the data controller for the purposes of UK data protection laws.